EXIN EX0-117 : ITIL Foundation (syllabus 2011)

  • Exam Code: EX0-117
  • Exam Name: ITIL Foundation (syllabus 2011)
  • Updated: May 26, 2026
  • Q & A: 238 Questions and Answers

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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. In which of the following should details of a workaround be documented?

A) The IT service plan
B) The availability management information system
C) The service level agreement (SLA)
D) The problem record


2. Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?

A) Public frameworks are always cheaper to adopt
B) Proprietary knowledge has been tested in a wide range of environments
C) Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
D) Public frameworks are prescriptive and tell you exactly what to do


3. Which one of the following is the BEST description of a major incident?

A) An incident which requires a large number of people to resolve
B) An incident which is so complex that it requires root cause analysis before a workaround can be found
C) An incident which has a high priority or a high impact on the business
D) An incident logged by a senior manager


4. Which one of the following is NOT the responsibility of service catalogue management?

A) Ensuring that information in the service catalogue is accurate
B) Ensuring that all operational services are recorded in the service catalogue
C) Ensuring that information in the service catalogue is consistent with information in the service portfolio
D) Ensuring that service level agreements are maintained


5. Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A) Service level management
B) Demand management
C) Service transition
D) Service catalogue management


Solutions:

Question # 1
Answer: D
Question # 2
Answer: C
Question # 3
Answer: C
Question # 4
Answer: D
Question # 5
Answer: D

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