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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Positioning & Value Proposition | - Articulating HP value proposition - Differentiation vs competitors |
| HP Printing & Computing Solutions | - HP printing portfolio overview - HP computing solutions positioning |
| Customer Needs & Requirements | - Understanding customer printing and computing requirements - Identifying business needs in services environments |
| Sales Process & Recommendation Skills | - Consultative selling techniques - Mapping solutions to customer needs |
HP Selling HP Printing and Computing Services Sample Questions:
Question 1
Which statement is true about HP Contractual Services?
A. Additional services, devices, and accessories can be added at any time during the contract term without extra charge.
B. It is the only HP Services option for Corporate, Public Sector, and Enterprise customers.
C. HP Contractual Services is a configurable contract to many devices with invoicing during the contract duration.
D. HP Contractual Services cover deployment, usage, and care services in both Consumer and Business markets
Question 2
What is an important business value proposition when selling HP Care Pack Services to Corporate, Enterprise, and Public Sector customers?
A. The benefits of HP Smart Friend
B. Safeguarding their business with limited or no IT staff
C. How HP services can positively impact their financial performance
D. The value of user advisory and premium services
Question 3
Which statement is true about Non IT managed businesses?
A. Non IT managed businesses are not interested in advice on IT infrastructure decisions and tend to internally manage their purchasing needs.
B. Non IT managed businesses do not tend to outsource their purchasing needs, but seek the advice of partners to benefit from easy and free usage services.
C. Non IT managed businesses tend to outsource their purchasing needs but do not seek the advice of partners.
D. Non IT managed businesses tend to outsource their purchasing needs and seek the advice of partners to benefit from easy and free usage services.
Question 4
What is an effect of adding services to hardware deals?
A. decreases profit
B. increases complexity of the offer
C. easier repeat sales
D. services selling has little effect on hardware deals
Question 5
How do services help customers?
A. Services help customers achieve their everyday business targets.
B. Services help customers maintain communications and trade with their customers and suppliers.
C. Services help customers configure business email on their cellular phones.
D. Services help employees be more productive and increase their value to the business.
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: D |
