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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Four Dimensions of Product and Service Management | 17% | - Value Streams and Processes - Partners and Suppliers - Organizations and People - Information and Technology - Holistic approach and interdependencies |
| Topic 2: ITIL Value System | 20% | - Continual improvement - Management Practices overview - Governance - Guiding Principles (7 principles and application) - Service Value Chain activities |
| Topic 3: ITIL Management Practices | 28% | - General Management Practices
|
| Topic 4: Product and Service Lifecycle | 17% | - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire - Iterative and flexible application |
| Topic 5: Digital Product and Service Management Concepts | 18% | - Value co-creation and stakeholder collaboration - Service relationships: provider, consumer, partners - Key definitions: product, service, value, outcome, cost, risk, utility, warranty |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Question 1
How does 'access to resources' support value co-creation in a service interaction?
A. By replacing service actions with automation
B. By limiting resource use to internal teams
C. By allowing consumers to use provider resources
D. By transferring responsibility for resources to consumers
Question 2
Which activity focuses on minimizing the impact of incidents and disasters when they happen?
A. Transition
B. Operate
C. Design
D. Support
Question 3
Which aspect of an Official ITIL Practice Guide describes the roles, competencies, and responsibilities needed for a specific practice?
A. Capability assessment and development
B. General information
C. Organizations and people
D. Partners and suppliers
Question 4
Why is it important to seek feedback before, during, and after each iteration?
A. To document all activities in detail before starting the next iteration
B. To ensure the project plan remains fixed and unchanged throughout development
C. To ensure that each iteration is aligned with changing circumstances
D. To allow the team to follow the original design without interruption
Question 5
Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?
A. Design and transition
B. Deliver and support
C. Plan
D. Improve
Solutions:
| Question 1 Answer: C | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: C |
