Nokia SDM_2002001030 : SDM Certification - PS NSOP

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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. Why is the Project Governance important for operations management?

A) Project Governance is setting up a defined communication and SoR structure with all operations internal entities (e.g. CARE, NI). It guarantees the interaction of all internal entities of a project on a regular basis.
B) Project Governance is setting up a defined communication and SoR structure between the operations management and the CT team. It guarantees the interaction between these parties of a project on a regular basis.
C) Project Governance is setting up a defined communication and SoR structure between the customer and the CT team. It guarantees the interaction between these parties of a project on a regular basis and the results can influence operations.
D) Project Governance is setting up a defined communication and SoR structure with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business and operational aspects of the project. It guarantees the interaction of all stakeholders of a project on a regular basis.

2. Which BEST describes those people most suitable for Mentoring and Coaching NSN's Managers of outsourced service deliveries?

A) People who can communicate effectively and convincingly.
B) People that are expert in the Operations Model and it's workings.
C) People with relevant experience and up-to-date knowledge of business practices for outsourced service delivery.
D) People that have managed outsourced service deliveries for 5 years or more.

3. What are the key activities needed to Analyze Resource Performance?

A) Analyze and evaluate the performances of the identified network area to then identify the alarms associated to the performance degradation, Associate each of the identified alarms with the single measurement that caused the service degradation and forward that information to the FM team.
B) Report creation, KPI's and Measurements analysis, Identification of the network element that caused the degradation & Fault Resolution.
C) Analyze and evaluate the performance of the identified network elements, units, platforms etc to find the root cause of the identified performance degradation, Remote resolution of hardware in the networks.
D) Analyze and evaluate the performance of the identified network elements, units, platforms etc. to find the root cause of the identified performance degradation, Analyze and evaluate the interworking of the network elements, units, platforms etc. to find the root cause for the service degradation.

4. What are the main functions of the Performance Mgt tools?

A) Ensures Network Performance data availability, Alarm handling & Trouble Ticket reporting.
B) Performance reporting, Trouble Ticket reporting & Alarm handling.
C) Ensures Network Performance data availability & Network Performance reporting.
D) Network Performance reporting & Trouble Ticket handling.

5. If you determine that one of your stakeholders has high level of power and little interest or involvement in your project, which strategy should be employed in managing that stakeholder?

A) Manage closely.
B) Keep informed.
C) Keep satisfied.
D) Monitor.

Solutions: