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Field Service Lightning program Dumps Field-Service-Lightning-Consultant Exam for Full Questions - Exam Study Guide
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NEW QUESTION 98
Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?
- A. create a report chart that summarizes work order line items and add a link to the service appointment layout.
- B. add the work order line items related list of the work order page layout and assign the layout to the technician 's profile.
- C. create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser.
- D. create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.
Answer: B
NEW QUESTION 99
Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers
- A. Select the relevant Work Types for each Resource.
- B. Assign the appropriate Skills to Resources.
- C. Create Multiple Work Orders Line Items per service.
- D. Use Work Types with required Skills.
Answer: B,D
NEW QUESTION 100
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources.
How would a Partner user update the Work Order record from a mobile Device?
- A. Work Order records cannot be updated on a mobile device
- B. Salesforce mobile app
- C. Field service mobile app
- D. Salesforce Touch
Answer: B
NEW QUESTION 101
in which two scenarios should a consultant recommend multi day service
appointment?
Choose 2 answers
- A. Jobs can take longer than the available resources hours in a day.
- B. jobs require multiple stages of work performed by different resources.
- C. jobs need to be performed at the same site on the same day of the week.
- D. jobs require consecutive days of work and can span over weekends.
Answer: A,D
NEW QUESTION 102
Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers
- A. Arrival Window End
- B. Scheduled Start
- C. Arrival Window Start
- D. Scheduled End
Answer: A,C
NEW QUESTION 103
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?
- A. Define a generation horizon of 14 days.
- B. Define a generation horizon of 20,160 minutes.
- C. Define a generation timeframe of 14 days.
- D. Configure Auto-generate Work Orders to True.
Answer: A
NEW QUESTION 104
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two Scheduling Policies would assist to meet this initiative? (Choose two.)
- A. Soft Boundaries
- B. Customer First
- C. High Intensity
- D. Emergency Policy
Answer: A,B
NEW QUESTION 105
universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways a Consultant can configure maintenance plans to meet the requirements?
Choose 2 answers
- A. Associate work type called site to maintenance plan
- B. Associate a required skill call site visits to maintain plans
- C. Auto generate work order with 14-day generation time frame
- D. Auto generate work order with a 14 days generation horizon
Answer: A,D
NEW QUESTION 106
A Field Service Technician wants the ability to view a list of currently available parts on another Technician's truck. The Technician will then have ability to request the part(s) from the other Technician. What should a Consultant recommend to view and transfer parts between Technicians?
- A. Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.
- B. Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.
- C. Build a solution to view the Technician's truck stock and create a custom process to request transfer to stock.
- D. Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock.
Answer: A
NEW QUESTION 107
Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose 2 answers
- A. Add the Service Territory Location Related List on the Location page layout.
- B. Add the Service Territory Location Related List on the Service Territory page layout.
- C. Create the Service Territory Location as a Location lookup field.
- D. Create the Service Territory Location as a Service Territory lookup field.
Answer: B,C
NEW QUESTION 108
Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?
- A. A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.
- B. A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.
- C. A Work Order Line Item will inherit their parent Work Order's Work Type Skills, and the user is unable to make additional changes.
- D. An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.
Answer: A
NEW QUESTION 109
universal containers want to standardize creation of work orders. Historically, work orders have been set up with the incorrect skills and estimated time to completion.
What should a consultant utilize to meet this requirement?
- A. Entitlement templates
- B. Work order record types
- C. Work types
- D. Entitlements
Answer: C
NEW QUESTION 110
A Technician reports that the travel time calculated between appointments is often too short and causes Job delays throughout the day.
Which settings should the Consultant consider to improve travel time accuracy?
- A. Travel Speed Unit, Actual Travel Time
- B. Minimum Grade, Default Operating Hours
- C. Estimated Travel Time, Minimize Travel
- D. Street Level Routing, Default Travel Speed
Answer: D
NEW QUESTION 111
Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?
- A. Formula
- B. Number
- C. Text
- D. Barcode
Answer: C
NEW QUESTION 112
Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?
- A. Create the products and the installation kits as serialized inventory.
- B. Create the products and the installation kits as unsterilized inventory.
- C. Creak the products as serialized inventory and the installation kits as unsterilized inventory.
- D. Create the products and the installation kits as a single serialized product.
Answer: C
NEW QUESTION 113
universal container is implementing work order management to better the support its clients Choose 2 answers
- A. Create the work skills using the FSL lightning web component. Assign the skill to service resources add the skill to work type
- B. Create work skills using the fsl lightning Managed package wizard. Assign the skills to service resources. And the skill to work type and work order
- C. Create the work skills using the guided setup wizard. Assign the skill to service to service resources using guided setup
- D. Create the work skill using setup. Manually assign the skills to service resources
Answer: C,D
NEW QUESTION 114
Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders.
What field type should be configured to capture this information?
- A. Date
- B. Formula
- C. Text
- D. Barcode
Answer: C
NEW QUESTION 115
Which two objects are required when configuring an optimization job?
Choose 2 answers
- A. Scheduling policy
- B. Polygons
- C. Work type
- D. Service territory
Answer: A,D
NEW QUESTION 116
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
- A. Assign Contractor 2 as an Excluded Resource.
- B. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- C. Assign Contractor 1 as a Preferred Resource.
- D. Assign Contractor 1 and 2 different capacities for repair work.
Answer: B
NEW QUESTION 117
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose 2 answers
- A. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
- B. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
- C. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources.
Add the skill to Work Types and Work Orders. - D. Create the work skills using Setup. Manually assign the skills to Service Resources.
Answer: B,D
NEW QUESTION 118
Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?
- A. Utilize the standard Salesforce Price Book.
- B. Utilize country-specific Price Book Entries.
- C. Utilize Standard Global Service Price Book Entries.
- D. Utilize multiple country-specific Price Books.
Answer: A
NEW QUESTION 119
A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers
- A. Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.
- B. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
- C. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
- D. Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.
Answer: C,D
NEW QUESTION 120
Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?
- A. Automatically run Optimization Background Job every hour.
- B. Automatically change the status to Dispatched of all Service Appointments.
- C. Automatically Dispatch Service Appointments using Drip Feed.
- D. Automatically schedule unscheduled services to available Resources.
Answer: C
NEW QUESTION 121
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Certification Path
Salesforce Administrator Certification and Salesforce Service Cloud Consultant Certification can act as a prerequisite for this exam.
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