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NEW QUESTION # 39
Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?
- A. Set up Skill Requirements, Define Work Types, Set up Routing Rules.
- B. Define Work Types, Define Work Order Status, Set up Resource Skills
- C. Set up Service Locations, Set up Location Skills, Define Work Types
- D. Define Skills, Set up Skill Requirements, and Set up Resources Skills
Answer: D
NEW QUESTION # 40
Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base.
What should a Consultant recommend to track the lifecycle?
- A. Utilize custom fields for change tracking on Assets.
- B. Utilize Field History Tracking on Assets.
- C. Utilize a Work Order related list on Assets.
- D. Utilize lifecycle Object tracking on Assets.
Answer: B
NEW QUESTION # 41
Universal containers wants to assign service appointments based on the polygon of the child service Territory in the hierarchy.
How should a consultant assign service appointments to the polygon?
- A. Set the polygon assignment policy to the lowest level.
- B. Set the polygon assignment policy to the highest level.
- C. Set the territory assignment policy to the highest level.
- D. Set the territory assignment policy to the lowest level.
Answer: D
NEW QUESTION # 42
Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?
- A. 100 contractors
100 contractors - B. 25 contractors
75 contractors
25 contractors - C. 25 contractors
100 contractors
Answer: C
NEW QUESTION # 43
Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract to help with the additional work.
How should a Consultant recommend configuring the new Contractor?
- A. Create a Resource and give them 24-hour availability for the next three weeks.
- B. Create a Capacity-based Resource and give them Capacity for the next three weeks.
- C. Create a Capacity-based Resource and delete that Resource after three weeks.
- D. Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.
Answer: B
Explanation:
Explanation
NEW QUESTION # 44
Universal Containers' Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?
- A. Add the Account as one of the Resource Skills.
- B. Add the Resource as a Required Resource.
- C. Add the Resource as a Preferred Resource.
- D. Add all other Resources as Excluded Resources.
Answer: C
NEW QUESTION # 45
What are the two benefits of using field service lightning apps instead of Salesforce mobile apps?
Choose 2 answers
- A. Customized navigation menu
- B. Agents view of upcoming service appointment
- C. Offline access to flow
- D. Native customer signature capture
Answer: C,D
NEW QUESTION # 46
Universal Containers is tracking customer issues in their call center. Sometimes this requires a Technician to be on-site at the customer's location.
What set of steps should a Consultant recommend to dispatch the Technician?
- A. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
- B. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
- C. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
- D. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
Answer: D
NEW QUESTION # 47
A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer's account Which two methods should Consultants recommend to ensure the service with each?
container can be handled independently?
- A. Add each asset to a separate work order line item. Create a service appointment for each line items.
- B. Add each asset to a separate work order line item. Create a service appointment for the work orders.
- C. Add each asset to a separate work order. Create a service appointment for each a. work order.
- D. Add each asset to a separate child work order. Create a service appointment for the parent work order.
Answer: A,C
NEW QUESTION # 48
universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?
- A. Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work order line item to represent the visit
- B. Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit
- C. Service appointment to represent ante the preservative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit
- D. Work order line item represent the preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit
Answer: B
NEW QUESTION # 49
Which three factors should the consultant consider when recommending a routing option?
Choose 3 answers
- A. Multiday work schedule only aerial routing.
- B. Street level routing incorporates Google map api and run faster than aerial routing
- C. Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometres
- D. Aerial routing computes the shortest distance between two locations bassed on a straight-line route
- E. Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres
Answer: A,D,E
NEW QUESTION # 50
universal container UC services customers in multiple time zones. UC
Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed How should the consultant configure this?
- A. Set the dispatch console to display in territory time zone in the field service settings
- B. Set the dispatch console to display in the user time zone in field service settings
- C. Create the formula to calculate the time zone offset from the user to territory time zone
- D. Configure the dispatcher user time zone to the same as territories they manage
Answer: A
NEW QUESTION # 51
universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time How could a service resource's timesheet be configured to track the total time spent?
on each step?
- A. Relate the time sheet to the service appointment
- B. Relate the time sheet to the work order line item
- C. Relate the timesheet entries to the work order line time
- D. Relate the timesheet entries to the service appointment
Answer: C
NEW QUESTION # 52
Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?
- A. Manage Attached Articles and Search the Knowledge Base.
- B. Attach Articles to Work Orders and Work Order Line Items.
- C. Attach Knowledge Articles to Work Order Line Items Only.
- D. Include Quick Actions and Global Actions in Attached Articles.
Answer: A,B
NEW QUESTION # 53
Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?
- A. Automatically Dispatch Service Appointments using Drip Feed.
- B. Automatically run Optimization Background Job every hour.
- C. Automatically change the status to Dispatched of all Service Appointments.
- D. Automatically schedule unscheduled services to available Resources.
Answer: A
NEW QUESTION # 54
Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant recommend to track the lifecycle?
- A. Utilize custom fields for change tracking on Assets.
- B. Utilize a Work Order related list on Assets.
- C. Utilize lifecycle Object tracking on Assets.
- D. Utilize Field History Tracing on Assets.
Answer: D
NEW QUESTION # 55
The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers
- A. Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.
- B. Select multiple Service Appointments from the list and bulk schedule them.
- C. Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.
- D. Select a Service Appointment from the list and press the "Schedule" action.
- E. Select a Service Appointment from the list, press the "Change Status" action and "Dispatch."
Answer: B,D,E
NEW QUESTION # 56
Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.
What method of dispatching should a Consultant recommend implementing?
- A. Automatically Dispatch Service Appointments using Drip Feed.
- B. Automatically run Optimization Background Job every hour.
- C. Automatically change the status to Dispatched of all Service Appointments.
- D. Automatically schedule unscheduled services to available Resources.
Answer: B
NEW QUESTION # 57
Universal containers wants to identify which resources need more or fewer appointment.
Which Gantt chart filter option should a consultant recommend to provide this information?
- A. Select hours absences and overtime on the utilization tab.
- B. Select date resolution on the hours tab.
- C. Select sort by average utilization on the resources tab.
- D. Select travel time and breaks as skills on the skills tab.
Answer: C
NEW QUESTION # 58
The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? (Choose three.)
- A. Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.
- B. Select a Service Appointment from the list, press the "Change Status" action and "Dispatch. "
- C. Select multiple Service Appointments from the list and bulk schedule them.
- D. Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.
- E. Select a Service Appointment from the list and press the "Schedule" action.
Answer: B,C,E
NEW QUESTION # 59
Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?
- A. Include a Match Fields work rule.
- B. Assign a high efficiency score.
- C. Link rules to Relevance Groups.
- D. Check 'Keep These Appointments Scheduled'.
Answer: B
NEW QUESTION # 60
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