C_C4H520_02 Dumps PDF New [2022] Ultimate Study Guide
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C_C4H520_02 Exam Certification Details:
| Exam: | 80 questions |
| Level: | Associate |
| Sample Questions: | SAP C_C4H520_02 Exam Sample Question |
| Duration: | 180 mins |
| Cut Score: | 61% |
| Languages: | English |
SAP C_C4H520_02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
NEW QUESTION 33
What needs to be enabled for integrated Checkout for the technician? Note: There are 2 correct answers to this question.
- A. Assign correct CRUD to user group
- B. Enable business rule
Answer: A,B
NEW QUESTION 34
Which Field is Mandatory when creating a service call on SAP Field Service Mobile App? Choose the correct answer.
- A. Contact
- B. Equipment
- C. Priority
- D. Business Partner
Answer: D
NEW QUESTION 35
What object corresponds to the service call in ERP? Choose the correct answer.
- A. Service Contract
- B. Service Order
- C. Sales Order
- D. Quotation
Answer: B
NEW QUESTION 36
What is correct regarding user permissions? Note: There are 2 correct answers to this question.
- A. Permissions are assigned to user groups
- B. Users are assigned to permissions
- C. Users are assigned to user groups
- D. User groups are assigned to permissions
Answer: A,C
NEW QUESTION 37
How can you translate a smartform? Choose the correct answer.
- A. Download it Microsoft word, translate and then upload
- B. Maintain the translation of the smartform in company settings
- C. Export it to XML, translate and Upload
- D. Select the Translation language within the Designer
Answer: C
NEW QUESTION 38
How do you activate the integrated Checkout feature in SAP Field Service management Mobile App?
Note: There are 3 correct answers to this question.
- A. Adjust Cloud Account settings
- B. Create Custom Business Rules
- C. Enable Company Settings
- D. Configure Checkout workflow step
- E. Activate Permissions
Answer: C,D,E
NEW QUESTION 39
What options does a technician have to record travel time against an activity in the SAP field service Management mobile app? Note: There are 3 correct answers to this question.
- A. From the activity record after the workflow steps is set to finished
- B. From the Homepage menu by creating a manual entry
- C. From the Effort menu by selecting the activity object type
- D. From the Equipment menu after checkout
- E. From the activity menu by creating a manual entry
Answer: B,C,E
NEW QUESTION 40
Which activity execution stage is relevant for Mobile service workflows? Choose the correct answer.
- A. Closed
- B. In Dispatching
- C. In execution
- D. In planning
Answer: C
NEW QUESTION 41
What are activities done by the crowd owner? Note: There are 3 correct answers to this question.
- A. Check and approve partner documents
- B. Plan service calls
- C. Accept service calls
- D. Review partner details
- E. Check skills and certifications
Answer: A,D,E
NEW QUESTION 42
What are typical Crowd workers? Note: There are 3 correct answers to this question.
- A. Subsidiaries
- B. Freelancers
- C. Partners
- D. Dispatchers
- E. Managers
Answer: A,B,C
NEW QUESTION 43
Which is the recommended browser for screen configuration tool? Choose the correct answer.
- A. Microsoft Edge
- B. Internet Explorer
- C. Firefox
- D. Google Chrome
Answer: D
NEW QUESTION 44
Which activities you can perform in Administration module? Note: There are 2 correct answers to this question.
- A. Perform System Monitoring
- B. Define Service workflows
- C. Edit Smartform Templates
- D. Maintain Session Configuration
Answer: B,D
NEW QUESTION 45
What is the purpose of visibility condition in Smartforms? Note: There are 2 correct answers to this question.
- A. It is used to change smartform mode from development tab
- B. It is used to hide a smartform from the mobile devices
- C. It is used to hide specific chapters
- D. It is used to hide specific elements
Answer: C,D
NEW QUESTION 46
How Does SAP Field Service Management Crowd Service allow you to cater to next generation employees? Choose the correct answer.
- A. By helping Employees learn more about next generation technologies
- B. By giving service technicians the ability to schedule the additional training
- C. By adopting your workforce to accommodate for workers shifting perspectives
- D. By giving service technicians the ability to register for upcoming certifications
Answer: B
NEW QUESTION 47
What statements are correct regarding company types? Choose the correct answer.
- A. Inventory Management can be used in standalone scenarios
- B. Usage of ERP Master data in ERP scenario
Answer: B
NEW QUESTION 48
In Which steps of the end to end service process does SAP Field service management contribute to the overall customer experience? Note: There are 2 correct answers to this question.
- A. Customer Feedback Management
- B. Mobile Field service execution
- C. Parts Logistics
- D. Workforce management
Answer: A,B
NEW QUESTION 49
What are the benefits of using activity feedback? Note: There are 2 correct answers to this question.
- A. Assist technicians to capture resolutions
- B. Assist Technician to record time and material
- C. Generate Checklist reports for the customer
- D. Generate QA Reports within the captured Data
Answer: A,D
NEW QUESTION 50
What aspect of SAP Field service management helps meet customer expectations for real time services.
Choose the correct answer.
- A. SAP Field service management Customer Self-Service
- B. SAP Field service management company
- C. SAP Field Service Management Crowd Service
- D. SAP Field Service management Account Service
Answer: C
NEW QUESTION 51
What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.
- A. Import Report Templates
- B. Use Pre-assembled queries
- C. Use Pre-assembled Reports
- D. Import Queries
Answer: A,B
NEW QUESTION 52
What needs to be selected when the Time &Material entry has to be send back to the technician again?
Choose the correct answer.
- A. Send again
- B. Request Change
- C. Request New Entry
- D. Revoke
Answer: B
NEW QUESTION 53
What does the dispatcher need to do when searching for a technician in the planning board? Choose the correct answer.
- A. Use a filter
- B. Use a business rule
- C. Use a UDF
Answer: A
NEW QUESTION 54
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SAP C_C4H520_02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
| Analytics and Reports 8% - 12% | Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. |
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
| Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
| SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
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