Jan-2022 Realistic C_C4H520_02 Exam Dumps with Accurate & Updated Questions
C_C4H520_02 Exam Dumps - PDF Questions and Testing Engine
SAP C_C4H520_02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
| SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Analytics and Reports 8% - 12% | Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
SAP C_C4H520_02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
NEW QUESTION 37
Which web service is used when integrating FSM? Choose the correct answer.
- A. SOAP
- B. R2D2
- C. XML-RPC
- D. REST
Answer: D
NEW QUESTION 38
The field technician needs to visit the customer for a regular maintenanceof all their printers and need to get response for same query, what Smartform element is used to create such a functionality? Choose the correct answer.
- A. Picker
- B. Series
- C. Dropdown list
- D. Attachments
Answer: B
NEW QUESTION 39
Who Typically creates Smartform Templates in SAP Field Service management? Choose the correct answer.
- A. Field Coordinator
- B. BackOffice Administrator
- C. End Customer
- D. Service Engineer
Answer: B
NEW QUESTION 40
You are a Field Service Technician using an iOS device and you have just completed a repair work. How can you check the travel time to the next repair location address? Choose the correct answer.
- A. Click on navigation icon within the service call
- B. Click on navigation icon within the Activity
- C. Click on navigation icon within the HomePage
- D. Click on navigation icon within the Equipment
Answer: B
NEW QUESTION 41
Which objects can you approve using the Time and Material journal? Note: There are 3 correct answers to this question.
- A. Mileage
- B. Efforts
- C. Worktime
- D. Expenses
- E. Quotation
Answer: A,B,D
NEW QUESTION 42
As a technician, you just have completed a job. you now need to book a second visit for the Customer.
What option is available in SAP Field service mobile App for you to do this? Choose the correct answer.
- A. Create a follow up activity from the Efforts page
- B. Create a follow up activity from the Expenses page
- C. Create a follow up activity from the Smart form page
- D. Create a follow up activity from within the Service call.
Answer: D
NEW QUESTION 43
Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct answers to this question.
- A. Able to display custom translations
- B. Can define color coding
- C. Can be used for field validation expressions
- D. Can only be defined for mobile screens.
- E. Used to display: hide, sort and group fields
Answer: A,C,E
NEW QUESTION 44
Whichof the following elements can be used in Smart forms? Note: There are 3 correct answers to this question.
- A. Picker, Status , Series , Number Input
- B. Status, Series, Attachment, Text Input
- C. Picker, Series, Status, Text Input
- D. Picker, Description, Series, Status
- E. Picker, Formula, Series, Status
Answer: A,B,C
NEW QUESTION 45
The Dispatcher drags and drops a service call onto technician's schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on mobile app?
Choose the correct answer.
- A. The Dispatcher must approve the assignment
- B. The Dispatcher must release the assignment
- C. The technician must release the assignment
- D. The technician must approve the assignment
Answer: B
NEW QUESTION 46
Which of the following steps can you perform in the planning board as a dispatcher? Note: There are 2 correct answers to this question.
- A. Define Core hours.
- B. Create Technician Skills
- C. Release Assignments
- D. Enter materials used
Answer: B,C
NEW QUESTION 47
What object can you use to create absence and reservation types for a technician in the planning board?
Choose the correct answer.
- A. Service Contract
- B. Activity
- C. Time Slots
- D. Service Call
Answer: C
NEW QUESTION 48
As a business, you want to build up your pool of crowd workers, Which entities best describes crowd workers? Note: There are 3 correct answers to this question.
- A. Subsidiaries
- B. Freelancers
- C. Partners
- D. Dispatchers
- E. Managers
Answer: A,B,C
NEW QUESTION 49
What are the some main security characteristics of the SAP Field Service management Mobile App.?
Note: There are 2 correct answers to this question.
- A. Full Backup protection of Customer data
- B. Advanced perimeter security
- C. Oauth Token for Login free access
- D. SSL-Secured communication
Answer: C,D
NEW QUESTION 50
What options does a technician have to record travel time against an activity in the SAP field service Management mobile app? Note: There are 3 correct answers to this question.
- A. From the activity record after the workflow steps is set to finished
- B. From the Homepage menu by creating a manual entry
- C. From the Effort menu by selecting the activity object type
- D. From the Equipment menu after checkout
- E. From the activity menu by creating a manual entry
Answer: B,C,E
NEW QUESTION 51
How do you activate the integrated Checkout feature in SAP Field Service management Mobile App?
Note: There are 3 correct answers to this question.
- A. Adjust Cloud Account settings
- B. Create Custom Business Rules
- C. Enable Company Settings
- D. Configure Checkout workflow step
- E. Activate Permissions
Answer: C,D,E
NEW QUESTION 52
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C_C4H520_02 Exam Certification Details:
| Cut Score: | 61% |
| Sample Questions: | SAP C_C4H520_02 Exam Sample Question |
| Languages: | English |
| Duration: | 180 mins |
| Level: | Associate |
| Exam: | 80 questions |
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