Latest [May 14, 2025] ServiceNow CSA Exam Practice Test To Gain Brilliante Result
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To be eligible for the ServiceNow CSA Exam, candidates must have a minimum of six months of experience working with ServiceNow as a System Administrator. They must also complete the ServiceNow System Administration training course, which covers the core concepts and skills required to pass the exam. Once certified, individuals can demonstrate their expertise in ServiceNow administration, which can lead to new career opportunities and higher salaries.
NEW QUESTION # 36
A role is recorded in which table?
- A. Role[sys_user]
- B. Role[sys_user_profile]
- C. Role[sys_user_record]
- D. Role[sys_user_role]
Answer: A
NEW QUESTION # 37
How are Workflows moved between instances?
- A. Workflows are moved using Transform Maps
- B. Workflows cannot be moved between instances
- C. Workflows are moved using Application Sets
- D. Workflows are moved using Update Sets
Answer: D
NEW QUESTION # 38
The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?
- A. Submit + Query
- B. Insert + Verify
- C. Write + Read
- D. Request + Response
- E. Save + Update
Answer: D
NEW QUESTION # 39
You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?
Choose 3 answers
- A. Create Catalog item for the tablet, and on the form, add a check box variable for each accessary option.
- B. On shopping Cart configuration, select option to show the Add Accessories button.
- C. Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector.
- D. Create a Records producer, and on the form, add a check box variable for each accessary option.
- E. Create Catalog item for the tablet, and add a variable set to the form, for the accessary options.
Answer: A,C,E
NEW QUESTION # 40
What feature allows, you to limit who is able to contribute or read knowledge within a knowledge base?
- A. Categories
- B. User Criteria
- C. Roles
- D. Groups
Answer: B
NEW QUESTION # 41
Which ServiceNow resource can be used as a blueprint to map your IT services to ServiceNow?
- A. IT Service Management (ITSM)
- B. ServiceNow Wiki
- C. Configuration Management Database (CMDB)
- D. Common Services Data Model (CSDM)
Answer: D
Explanation:
# Common Services Data Model (CSDM) is a ServiceNow best-practice framework that standardizes how IT services, applications, and infrastructure are structured in the CMDB. It provides a blueprint for aligning ServiceNow configurations with business and IT operations.
Why CSDM is Important:
* Ensures consistency in IT service mapping and asset relationships.
* Helps organizations align CMDB data with ITSM, ITOM, and other ServiceNow applications.
* Provides data governance and best practices to maintain data integrity.
* Option B (CMDB) is incorrect because the CMDB is the database that stores configuration items (CIs), but CSDM defines the model for structuring it.
* Option C (ITSM) is incorrect because ITSM includes processes like Incident, Problem, and Change Management, but does not provide a data model blueprint.
* Option D (ServiceNow Wiki) is incorrect because ServiceNow no longer uses a wiki for documentation (it has been replaced by the ServiceNow Docs Portal).
# Reference: ServiceNow Common Services Data Model (CSDM) Guide
NEW QUESTION # 42
What is the difference between a Ul Policy and Data Policy?
- A. Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions
- B. Data Policies run only after Ul Policies run successfully
- C. Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies
- D. Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services
Answer: D
NEW QUESTION # 43
Which one of these applications is available to all users?
- A. Incident
- B. Change
- C. Facilities
- D. Self-Service
Answer: D
NEW QUESTION # 44
What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and outputs in your flaw?
- A. Community
- B. Wiki
- C. Help Panel (question mark icon)
- D. Docs
Answer: C
NEW QUESTION # 45
What are the steps for applying an update set to an instance?
- A. Retrieve, Assess, Apply
- B. Retrieve, Preview, Commit
- C. Specify, Transform, Apply
- D. Get, Test, Push
- E. Pull, Review, Push
Answer: B
Explanation:
Reference: https://docs.servicenow.com/bundle/rome-application-development/page/build/system-update-sets
/hier-update-sets/concept/us-hier-overview.html#us-hier-overview
NEW QUESTION # 46
What tool is used to import data from various data sources, and map that data into ServiceMow tables?
- A. Update Set
- B. Data Pack
- C. Transform Set
- D. Import Set
Answer: D
NEW QUESTION # 47
An IT user calls the service desk because his work needs to be completed on ask records. All he can see a Self Service on his homepage when he logs in to the ServiceNow instance. What issue could explain this?
Choose 2 answers
- A. His user account failed LDAP authentication
- B. His user account was not approved by his manager
- C. His user account does not Belong to any groups, which contain the ITIL role
- D. His user account Is not logged in properly
- E. His user account does not have ITIL role
Answer: C,D
NEW QUESTION # 48
Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?
- A. Create Catalog Item and use the Available For list to specify ITIL [itil] role
- B. Create Record Producer and use the Available For list to specify First Line [sn_first_line] role
- C. Create Catalog Item and use the Not Available list to specify the Manager Group
- D. Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role
Answer: C
NEW QUESTION # 49
A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?
- A. Scheduled Reports and Excel
- B. Key Performance Indicators
- C. Performance Analytics
- D. Scheduled Reports, a custom snapshot table, and a Projection report
- E. Scheduled Reports, a custom snapshot table, and a Trend report
Answer: D
NEW QUESTION # 50
An order for new office equipment has Men placed through the Service Catalog. How would you view the lists of requests after the orders have Men placed?
- A. All > Service Catalog > Requests
- B. In the Navigation Filter, type 'requests. Let' and press the Enter key.
- C. All > Service Catalog > Open Records > Items
- D. All > Tables and Columns > Taste
Answer: C
NEW QUESTION # 51
What does ServiceNow recommend as a best practice regarding data imports?
- A. Monitor data quality and clean imported data, using the Data Scrub Workspace.
- B. Use extremely large Import Sets, instead of multiple large Import Sets.
- C. Create a new Import set table for each new data load.
- D. Adjust your Transform maps, after the data is loaded into the target table.
- E. Plan time before your import to remove obsolete or inaccurate data.
Answer: E
Explanation:
This is a best practice because it reduces the amount of data that needs to be imported, transformed, and stored in ServiceNow, and improves the data quality and performance of the system1.
Reference Import and export resources page
NEW QUESTION # 52
Which role can manage multiple knowledge bases?
- A. kb_admin
- B. knowledge_admin
- C. sn_kb_admin
- D. knowledge_base_admin
Answer: B
NEW QUESTION # 53
What is a schema map?
- A. A schema map graphically organizes the visual task boards for the CMDB
- B. A schema map enables administrators to define records from specific tables as trouble sources for
Configuration Items - C. A schema map graphically displays the Configuration Items that support a business service
- D. A schema map displays the details of tables and their relationships in a visual manner, allowing
administrators to view and easily access different parts of the database schema
Answer: D
NEW QUESTION # 54
What capability allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?
- A. Performance Analytics
- B. Scheduled Reports
- C. Reporting
- D. Analytics Reports
Answer: A
NEW QUESTION # 55
A form displays information about one record at the top, for example a User, Additional records, which are associated with that User, are displayed on tabs at the bottom of the form. What are those tabs called?
- A. Related Links
- B. More Info
- C. Related Lists
- D. Additional Info
Answer: C
NEW QUESTION # 56
What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers
- A. You should never assign roles to groups.
- B. You should assign roles to groups
- C. You should add users to groups
- D. You should assign roles to users.
Answer: D
NEW QUESTION # 57
What kind of data can Import Sets use to populate tables in ServiceNow?
- A. CSS, SOAP, and Excel
- B. SOAP, REST, and XML
- C. XML. CSV, and Excel
- D. XML, SOAP, and CSS
Answer: C
Explanation:
https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/import-sets/concept/c_Imp
NEW QUESTION # 58
Which feature enables business process owners to organize Flow Designer content into unified and digitized cross-enterprise processes via a digitized task board Interface?
- A. Flow Designer
- B. Process Workflow Designer
- C. Workflow Editor
- D. Process Automation Designer
Answer: D
NEW QUESTION # 59
When looking at a long list of records, you want to quickly filler, to show only those which have Shon Description containing email How might you do that?
- A. Click List Magnifier to expand column search, on Short Description, type email, click enter
- B. Click List Magnifier to expand column search, on Short Description, lype *email, click enter
- C. Click List Magnifier to expand column search, on Short Description, type "email, click enter
- D. On Search box, select text, type email, click enter
Answer: C
NEW QUESTION # 60
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Target Audience
The ServiceNow CSA exam is designed mainly for the sales engineers, ServiceNow customers as well as partners, and anyone who is seeking to become a certified system administrator.
Authentic Best resources for CSA Online Practice Exam: https://www.test4cram.com/CSA_real-exam-dumps.html
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