[Nov 29, 2021] Fully Updated Certified System Administrator (CSA) Certification Sample Questions
Latest ServiceNow CSA Real Exam Dumps PDF
NEW QUESTION 58
A Service Catalog may include which of the following components?
- A. Catalog Items, Asset Contracts, Task Surveys
- B. Record Producers, Order Guides, and Catalog Items
- C. Order Guides, Catalog Items, and Interceptors
- D. Order Guides, Exchange Rates, Calendars
Answer: B
NEW QUESTION 59
Which one of the following is an accurate list of changes that are captured in an Update Set?
- A. Changes made to: tables. forms groups, and configuration items (Cls)
- B. Changes made to tables, forms, views, and fields
- C. Changes made to: tables, forms. Business Rules, and data records
- D. Changes made to tables, forms, schedules, and client scripts
Answer: D
NEW QUESTION 60
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?
- A. They direct the user to a record producer
- B. They direct the user to a catalog UI policy
- C. They direct the user to a catalog client script
- D. They direct the user to a catalog property
Answer: A
NEW QUESTION 61
Which statement is true about business rules?
- A. A business rule must not run before a database action occurs
- B. A business rule can be a piece of Javascript
- C. A business rule monitors fields on a form
- D. A business rule must run before a database action occurs
Answer: B
NEW QUESTION 62
A role is recorded in which table?
- A. Role[sys_user_role]
- B. Role[sys_user_record]
- C. Role[sys_user_profile]
- D. Role[sys_user]
Answer: D
NEW QUESTION 63
Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.
- A. False
- B. True
Answer: B
NEW QUESTION 64
A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''
- A. Submit a Change Request to ServiceNow Technical Support
- B. Go to the Number Maintenance application and change the prefix to "IN" for incident
- C. The prefix of an incident cannot be changed because it is a built-in feature
- D. Create a Business Rule that modifies the prefix before the Insert operation
Answer: B
NEW QUESTION 65
Which tool is used for creating dependencies between configuration items in the CMDB?
- A. CMDB Builder
- B. CI Relationship Editor
- C. Cl Class Manager
- D. CI Service Manager
Answer: C
NEW QUESTION 66
What are the steps to retrieve an Update Set?
- A. Verify Update Set is Complete, Retrieve, Preview, Commit
- B. Verify Update Set is Complete, Test Connection, Apply
- C. Verify Update Set is Complete, Retrieve, Preview, Apply
- D. Verify Update Set is Complete, Test Connection, Commit
Answer: D
NEW QUESTION 67
Which type of tables may be extended by other tables, but do not extend another table?
- A. Base Tables
- B. Core Tables
- C. Extended Tables
- D. Custom Tables
Answer: A
NEW QUESTION 68
What is a Dictionary Override?
- A. A Dictionary Override is a task within a workflow that requests an action before the workflow can
continue - B. A Dictionary Override sets field properties in extended tables
- C. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on
IT services - D. A Dictionary Override is an incoming customer update in an Update Set which applies to the same
objects as a newer local customer update
Answer: B
NEW QUESTION 69
Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)
- A. onCellEdit
- B. onChange
- C. onSubmit
- D. onEdit
- E. onUpdate
- F. onLoad
- G. onSave
Answer: A,B,C,F
NEW QUESTION 70
What are the 5 provided Roles by ServiceNow?
- A. Approver: Users with the Approver user role can perform all requester actions and may view or modify
approval records directed to the approver - B. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow,
including Incident and Change management. - C. Specialized Administrator: Specialized administrator roles manage specific functions or applications,
such as Assignment Rules, Knowledge base, reports, or web services - D. System Administrator: The admin role provides access to all platform features, applications, functions
and data. - E. Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit
and manage their own requests, access public pages, etc.
Answer: A
NEW QUESTION 71
What is generated from the Service Catalog once a user places an order for an item or service?
- A. A request
- B. A change request
- C. An Order Guide
- D. An SLA
Answer: A
NEW QUESTION 72
Which of the following statement describes the purpose of an Order Guide?
- A. Order Guides take the user directly to the checkout without prompting for information
- B. Order Guides restrict the number of items in an order to only one item per request
- C. Order Guide provide the ability to order multiple, related items as one request
- D. Order Guide provide a list of guidelines for Administrators on how to set up item variables
Answer: C
NEW QUESTION 73
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