Real Exam Questions Experience-Cloud-Consultant Dumps Exam Questions in here [Oct-2021]
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NEW QUESTION 34
Dreamscape Flowers needs to create a digital experience that meets the following requirements:
* It allows for collaboration between customer and partner users.
* Self-service for customer users is available.
* Partner users create or resolve cases for their customers and need to see case data on a dashboard.
* Partner users do not manage Leads, Opportunities, or Campaigns.
Which license type should a Salesforce Admin use for these partner users?
- A. Employee Community
- B. Customer Community
- C. Customer Community Plus
- D. Partner Community
Answer: C
NEW QUESTION 35
hat are three best practices when configuring self-registration for an Experience Cloud site? Choose 3 answers
- A. Assign the standard site profile as the default for self-registration.
- B. Assign a cloned standard site profile as the default for self-registration.
- C. Use the same profile for your self-service site and your partner portal.
- D. Use a restrictive default profile to begin with.
- E. Create a separate profile for your self-service site and your partner portal.
Answer: B,D,E
NEW QUESTION 36
What is a prerequisite for creating a user that has a Partner Community license?
- A. Select ''Enable as Partner'' in the Experience Workspace.
- B. The ''Enable as Partner'' action must be present on the Account page layout.
- C. The Enable as Partner'' action must be present on the User page layout.
- D. Ensure that the partner user has the '' Enabled as partner'' permission set.
Answer: B
NEW QUESTION 37
Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account.
NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO's site manager has configured the Allow external users to self-register'' option. NTO uses Customer Community Plus Licenses.
Which two steps are needed to complete self-registration in NTO's Experience site?
Choose 2 answers
- A. Contact Salesforce Customer Support to enable Communities Self Registration Controller.
- B. Contact Sales customer Support to enable Person Accounts.
- C. Ensure that the Contact field is empty in the registration section.
- D. Ensure that the Account field is empty in the registration section.
Answer: B,D
NEW QUESTION 38
Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.
In what two ways can Lightning Bolt help DF accomplish this?
Choose 2 answers
- A. Lightning Bolts can help reduce implementation time.
- B. Lightning Bolts can be distributed and reused.
- C. Lightning Bolts can help minimize licensing and provisioning cost.
- D. Lightning Bolts can help organize, manage, and reuse digital content.
Answer: A,C,D
NEW QUESTION 39
How can Sharing Sets be used to share records with Customer Community users?
- A. Create one Sharing Set, select the 'All Objects options for the Sharing Set, and add the Customer Community profiles to the Sharing Set.
- B. Create one Set per object and add the Customer Community profiles to each Sharing Set.
- C. Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set.
- D. Create one Sharing Set and add the objects to share in the Sharing Set.
Answer: D
NEW QUESTION 40
Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions by chatting with an agent while browsing the Experience site.
How should an administrator embed the chat window in an Experience site?
- A. Create a custom component using the Embedded Service API.
- B. Create an Embedded Service quick action.
- C. Add the Embedded Service component to Builder pages.
- D. Configure the Embedded Service connector.
Answer: C
NEW QUESTION 41
Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.
Outside of Data Categories, what is another way UMS can control Knowledge article visibility?
- A. Permission Sets
- B. Audience Targeting
- C. Sharing Rules
- D. Branding Sets
Answer: A
NEW QUESTION 42
Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages the External Account Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.
What could be the cause of the error?
- A. Accounts with active Experience Cloud users cannot be merged with another account. Pencil & Paper
- B. Accounts used in an External Account Hierarchy cannot be merged with another account.
- C. The user trying to merge the accounts does not have the Merge Portal Roles permission.
- D. The user trying to merge the accounts does not have the System Administrator profile.
Answer: B
NEW QUESTION 43
Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).
What should CK consider during the go-live phase to prevent usability issues?
- A. CK should provision and activate CDN in those regions where traffic is low. SRS ES?
- B. CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.
- C. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.
- D. CK should provision and activate CDN in those regions where traffic is high.
Answer: A
NEW QUESTION 44
A consultant recently finished gathering requirements for a Cloud Kicks (CK) project that will launch five new Customer Experience Cloud sites worldwide, all on a brand new Salesforce org. The purpose of these sites is to a generate buzz around new CK models and crowdsource new ideas for the RAD department. The consultant knows Multiple Books that they need to enable moderation and rate limit rules as part of their planning and must meet the following requirements:
* Each site must have three unique content moderation rules that flag specific keywords.
* Each site must have four unique rate rules that govern posting limits.
* All authenticated users must be able to post on demand. Calculator
What should the consultant consider doing before beginning work on these sites?
- A. Notify the stakeholders that the number of rate rules, but not content moderation rules, exceeds the org limit.
- B. Notify the stakeholders that the number of content moderation rules, but not rate rules, exceeds the org limit.
- C. Notify the stakeholders that the number of both moderation and rate rules exceeds the org limit.
- D. Ensure that both the notify and freeze actions for all site rate rules are implemented.
Answer: C
NEW QUESTION 45
Cloud Kicks (CK) wants to organize content on its site so that users can easily search and brows for information.
Which three features should CK use to accomplish this goal?
- A. Content Topics
- B. Featured Topic
- C. Content Graph
- D. Navigational Topics
- E. Navigation Tree
Answer: A,B,D
NEW QUESTION 46
The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure?
Choose 2 answers
- A. The portal role record has not been created.
- B. Contact records have not been created.
- C. The portal profile record has not been created.
- D. User records are missing. Penal & Pep ore
Answer: A,B
NEW QUESTION 47
Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers
- A. Case deflection
- B. Case Type by Issue
- C. Number of lead records created
- D. Average Handle Time compared to Bot Session Time
- E. CSAT (Customer Satisfaction score)
Answer: A,D,E
NEW QUESTION 48
Ursa Major Solar is utilizing audience targeting for specific components in its portal.
Which two considerations regarding audience targeting are true? Calculator Choose 2 answers
- A. You can only have three audiences.
- B. You can't assign audiences to the components in the template header and footer sections.
- C. Available domains are created in the Administration workspace and associated with a community through a custom URL.
- D. You can't assign record-based criteria to a component or branding set.
Answer: B,D
NEW QUESTION 49
Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments.
What are the three key features of Metadata API?
Metadata API might require manual migration for changes that involve unsupported settings and features.
- A. Metadata API can be used programmatically as well as declaratively.
- B. Metadata API supports migrating all Communicates settings and features.
- C. Metadata API is ideal for when the changes are complex.
- D. Metadata API is ideal when multiple work streams are involved.
Answer: A,B,D
NEW QUESTION 50
Universal Containers is looking to onboard three new partners to the community.
* Each partner have a branded experience containing their colors and logo.
* Gold and silver partners should have access to the Leads inbox component, but Bronze partners should not.
* Bronze partners should not have access to the Leas tab.
How should an administrator solve for these requirements?
- A. Create branding sets, a separate page variation for each partner, and a custom Navigation Menu component.
- B. Create a separate community for each partner with audience targeting.
- C. Create branding sets, audience targeting and a custom Navigation menu component.
- D. Create branding sets, audience targeting, and navigation menu targeting.
Answer: D
NEW QUESTION 51
A consultant is in the process of designing the sharing and visibility model for Cloud (CK) new hiking site built on experience Cloud. The consultant knows that CK plans to use the Customer Community License type.
What limitations should the consultant consider related to sharing and visibility for this license type?
- A. Any site users that require access to specific records have the proper Sharing Rule.
- B. All site users have the appropriate role assigned.
- C. All site users that require access to all records across all objects have the proper Sharing Set.
- D. All site users that require access to certain records for certain objects have the proper Sharing set.
Answer: C
NEW QUESTION 52
Northern Trail Outfitters wants to add a background image to a record list of products in its digital experience.
How should an administrator accomplish this?
- A. Use a Flexible page layout.
- B. Create CMS items.
- C. Build a custom Lightning component.
- D. Use an HTML component
Answer: A
NEW QUESTION 53
Ursa Major Solar would like its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects.
Which two standard features allow an administrator toaccomplish that?
Choose 2 answers
- A. Remove Opportunity and Asset from the Title Menu component in the property editor.
- B. Remove Opportunity and Asset from theobject list in the Global Search Result component property editor.
- C. Remove Opportunity and Asset from the navigation Menu component in the property editor.
- D. Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.
Answer: B,D
NEW QUESTION 54
The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.
How should the Salesforce Administrator accomplish this?
- A. Merge similar topics in Content Management.
- B. Mark old topics as Inactive and assign articles to the new active topics.
- C. Keep existing topics and reassign articles to newly created topics.
- D. Delete existing topics and assign articles to newly created topics.
Answer: A
NEW QUESTION 55
Get Cloudy Consulting has decided to set up and create an Experience Cloud site where customers can create service tickets or chat live with agents.
What is the first step the system administrator should take to create the site?
- A. Enable Digital Experiences.
- B. Configure the default login.
- C. Update organization-wide settings.
- D. Enable Search Engine Optimization (SEO).
Answer: A
NEW QUESTION 56
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