The best helper for your 3301 exam: Test4Cram's Avaya Aura Contact Centre Maintenance & Troubleshooting test questions and dumps — 54 practice questions for the 3301 exam with 365 days of updates in 2026.
Avaya 3301 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Contact Centre Maintenance & Troubleshooting Exam |
| Exam Number: | 3301 |
| Related Certifications: | Avaya Aura Contact Center Administration Avaya Aura Contact Center Implementation |
| Exam Price: | USD 125 |
| Certificate Validity Period: | 3 years |
| Passing Score: | 70% / Not officially disclosed |
| Real Exam Qty: | 54–60 |
| Exam Duration: | 90 minutes |
| Exam Format: | Scenario-based, Multiple Choice, Multiple Response |
| Available Languages: | English |
| Recommended Training: | Avaya Aura Contact Center Maintenance & Troubleshooting Official Training |
| Exam Registration: | Pearson VUE Registration Avaya Learning Center |
| Sample Questions: |  |
| Exam Way: | Online proctored or at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended hands-on experience with Avaya Aura Contact Center |
| Official Syllabus URL: | https://downloads.avaya.com/css/P8/documents/100142082 |
Avaya 3301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Aura Contact Center Architecture | 15% | - Core components overview - System integration and dependencies |
| Troubleshooting Tools & Methodology | 15% | - Systematic troubleshooting approach - Diagnostic tools and log analysis |
| Maintenance Procedures | 20% | - Software updates and patches - Routine system maintenance - Backup and restore operations |
| Troubleshooting Core Components | 30% | - Communication Manager - Contact Center Manager Server (CCMS) - Contact Center applications and services - Messaging and reporting services |
| High Availability & Business Continuity | 20% | - Redundancy and failover mechanisms - Disaster recovery procedures |
Avaya 3301 Exam: Helpful Answers
Yes — download the free Avaya Aura Contact Centre Maintenance & Troubleshooting demo and judge the cram before paying. Purchases include one-year service: 365 days of update versions sent asap by email; renew afterward at 50% off.
The Avaya Aura Contact Centre Maintenance & Troubleshooting is Avaya's certification exam for ACSS - Avaya Aura Contact Center, at the Specialist level. Short on time? Focused, simple-to-use material is the fix. Related credentials include Avaya Aura Contact Center Implementation, Avaya Aura Contact Center Administration.
No mandatory prerequisites; recommended hands-on experience with Avaya Aura Contact Center Eligibility rules change over time, so verify the current requirements on the official page (official 3301 exam page) before registering.
The Avaya Aura Contact Centre Maintenance & Troubleshooting blueprint spans 5 domains — including Troubleshooting Core Components (30%), Maintenance Procedures (20%), Troubleshooting Tools & Methodology (15%). The complete outline above lists every subtopic; budget your time by weight.
Yes:
After any course, lock it in with the 54 practice questions for the Avaya Aura Contact Centre Maintenance & Troubleshooting — every answer expert-verified.
USD 125 per attempt, 70% / Not officially disclosed to pass. Fail, and you pay the fee twice or more — dozens of dollars of preparation with the 54 practice questions for the 3301 exam at Test4Cram is really worth it.
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Avaya Aura Contact Centre Maintenance & Troubleshooting Sample Questions:
In a SIP environment, which component of Avaya Aura Contact Center (AACC) performs call processing?
- A. SIP Proxy Server
- B. .NET
- C. SIP Computer Telephony Integration (CTI)
- D. SIP Redirect Server
- E. SIP Gateway Manager
Correct Answer: A 🗳️
You are preparing to install Quick Fix Engineering (QH-) patches on the Avaya Media Server (Avaya MS). Although you are performing the work during a scheduled maintenance window, there are active calls the Avaya MS system. You wish to wait until all currently-active calls in the Avaya MS have completed before installing the QFE patches.
Which action must he perform to accomplish this?
- A. Put the Avaya MS in "Maintenance" mode.
- B. Put the Avaya MS in "Pending Lock" mode.
- C. Put the Avaya MS in "Standby" mode.
- D. Put the Avaya MS in "Lock" mode.
Correct Answer: B 🗳️
Which communication protocol is used between an Avaya Aura SIP enablement Service (SES) and the Contact Center Manager Server (CCMS)?
- A. H.323
- B. TCP
- C. SIP
- D. AML
- E. TLS
Correct Answer: C 🗳️
You are in the process of migrating an Avaya NHS Contact Center Multimedia (CCMM) 6 0 server to a new Avaya Aura Contact (enter (AACC) CCMM 6 server. The old server remains a large number of e m attachments, which you must ensure are made available on the new server.
What is the process for migrating the e-mail attachments to the new server?
- A. While backing up the CCMM database, e mail attachments must be hacked up to the same location as the database. The backup location must be a mapped network drive.
- B. While backing up the CCMM database, e-mail attachments are automatically included- The backup location must be a mapped network drive.
- C. You must manually copy the e-mail attachments from the old server to the same location on the new server.
- D. While bat king up the CCMM database, you may specify any location to back up e mail attachments. Supported backup destinations include mapped network drives, locally conned external hard drives, or internal disk storage.
Correct Answer: B 🗳️
An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?
- A. Internet Explorer is not set as the default browser on the agent's computer.
- B. The agent's web browser is not set for the correct character encoding.
- C. The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia (CCMM).
- D. .NET 3.5 Service Pack 1 is not installed on the agent's computer.
Correct Answer: A 🗳️
