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Exam Details and Topics
In regards to the exam details, it is important to start with the format. The test can be taken in the English language only. It is known to be 120 minutes long with approximately 40-60 questions to answer. The candidates in the United States are required to pay $165 to sit for this exam either online or at any Pearson VUE center near them. This cost is not applicable in other countries. Due to taxation, it is usually different and on the higher side. Those individuals who are not in the USA can find out how much they should pay for the test on the official webpage.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
How to book the MB-240: Microsoft Dynamics 365 for Field Service Exam
These are following steps for registering the MB-240: Microsoft Dynamics 365 for Field Service exam.
- Step 1: Visit to Microsoft Learning and search for MB-240: Microsoft Dynamics 365 for Field Service.
- Step 2: Sign up/Login to Pearson VUE account
- Step 3: Select local centre based on your country, date, time and confirm with a payment method.
Schedule exam
Languages: English, Japanese
Retirement date: none
This exam measures your ability to accomplish the following technical tasks: configure field service applications; manage work orders; schedule and dispatch work orders; manage field service mobility; manage inventory and purchasing; and implement Connected Field Service.
Work Orders Management: 15-20%
- Managing Incidents: This objective will measure competence in configuring incident types, adding services, products, as well as service tasks to incidents.
- Explaining the Lifecycle of Work Orders: This area requires that the learners demonstrate their skills in configuring work orders, stages of work order lifecycle, capabilities, and uses of service accounts, functional locations, and billing accounts.
- Creating and Operating Agreements: This section requires one’s competence in determining the timeframe for agreements usage, creating bookings, invoices, and entitlements, and SLAs for agreements.
- Creating and Operating Work Orders: The applicants should be able to develop work orders from an opportunity or incident. They should know how to close work orders, configure asset location and hierarchy on work orders, and associate a specific work order with a price list.
Microsoft MB-240日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Configure IoT integrations and alerts - Process IoT alerts and work order creation - Manage asset IoT connections and monitoring - Implement connected field service scenarios |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Handle offline capabilities and synchronization - Manage mobile forms and workflows - Configure resource and technician mobile experiences - Configure Field Service Mobile app settings |
| Manage Work Orders (20-25%) | 20-25% | - Configure work order lifecycle and statuses - Handle work order incidents and resolutions - Manage work order products, services, and notes - Manage work order reporting and analytics - Create and manage work orders - Process work order inspections and recommendations |
| Scheduling and Dispatch (20-25%) | 20-25% | - Configure schedule board and board features - Schedule work orders using various methods - Manage scheduling options and requirements - Optimize schedules using resource scheduling optimization - Handle scheduling conflicts and rescheduling - Configure map view and route optimization |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Configure product inventory and item associations - Process purchase orders and returns - Handle inventory adjustments and transfers - Configure warehouse and inventory settings - Manage inventory levels and stock locations |
| Configure Field Service (20-25%) | 20-25% | - Configure scheduling configurations and booking setup - Configure pricing, billing, and cost entities - Implement security roles and field service settings - Configure work order types and incident types - Set up and configure customer assets - Set up and configure resource characteristics and skills - Configure Field Service organizations and structures |
