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Microsoft MB2-718日本語 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 for Customer Service |
| Exam Number: | MB2-718 |
| Passing Score: | 700 / 1000 |
| Exam Format: | Multiple choice, Multiple response, Scenario-based, Drag and drop |
| Certificate Validity Period: | Retired on March 31, 2017; no longer active |
| Real Exam Qty: | 45-60 |
| Related Certifications: | MCSE: Business Applications MCP |
| Exam Duration: | 150 minutes |
| Available Languages: | English, Japanese |
| Exam Price: | $165 USD |
| Recommended Training: | Microsoft Partner Training Microsoft Official Learning Path |
| Exam Registration: | Microsoft Exam Page Pearson VUE Registration |
| Sample Questions: |  |
| Exam Way: | Proctored onsite at Pearson VUE centers or online proctored (before retirement) |
| Pre Condition: | Recommended: Basic knowledge of Dynamics CRM/Dynamics 365, customer service processes, and relational databases; no mandatory prerequisites |
| Official Syllabus URL: | https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx |
Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement Service Management Analysis and Voice of the Customer | 25% | - Voice of the Customer surveys
|
| Topic 2: Manage Cases, Knowledge Base, and Interactive Service Hub | 35% | - Implement knowledge management
|
| Topic 3: Configure Unified Service Desk | 20% | - Session management and integration - Toolbars, navigation rules, and events - Hosted controls and configuration |
| Topic 4: Manage Dynamics 365 Field Service Integration | 20% | - Products, price lists, and territories - Field service and customer service integration - Resource management and scheduling |
MB2-718日本語 Exam FAQ — Your Trustworthy Helper
Yes — download the free Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) demo and judge the cram before paying. Purchases include one-year service: 365 days of update versions sent asap by email; renew afterward at 50% off.
The Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) is Microsoft's certification exam for Microsoft Specialist: Dynamics 365 for Customer Service (Retired), Elective for MCSE: Business Applications, at the Specialist / Intermediate level. Short on time? Focused, simple-to-use material is the fix. Related credentials include MCP, MCSE: Business Applications.
Recommended: Basic knowledge of Dynamics CRM/Dynamics 365, customer service processes, and relational databases; no mandatory prerequisites Eligibility rules change over time, so verify the current requirements on the official page (official MB2-718日本語 exam page) before registering.
The Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) blueprint spans 4 domains — including Manage Cases, Knowledge Base, and Interactive Service Hub (35%), Manage Dynamics 365 Field Service Integration (20%), Implement Service Management Analysis and Voice of the Customer (25%). The complete outline above lists every subtopic; budget your time by weight.
Yes:
After any course, lock it in with the 90 practice questions for the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) — every answer expert-verified.
$165 USD per attempt, 700 / 1000 to pass. Fail, and you pay the fee twice or more — dozens of dollars of preparation with the 90 practice questions for the MB2-718日本語 exam at Test4Cram is really worth it.
Through the vendor's official registration channels:
The Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) is delivered Proctored onsite at Pearson VUE centers or online proctored (before retirement) — pick the arrangement that suits you when booking.
150 minutes for 45-60 questions. Build pacing in the Test4Cram SOFT & APP engine — install, operate, practice daily.
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Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) Sample Questions:
- A. Option A
- B. Option D
- C. Option B
- D. Option C
- E. Option E
Correct Answer: A,D,E 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
- A. Option A
- B. Option D
- C. Option B
- D. Option C
- E. Option E
Correct Answer: A,D,E 🗳️
- A. Option A
- B. Option D
- C. Option B
- D. Option C
Correct Answer: A 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
