7*24 service, even on official big holidays — questions about the Nortel Contact Center Rls. 7.0 Administration & Scripting material get replies within three hours. Test4Cram: 100 practice questions for the 920-177 exam.
Nortel 920-177 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | Nortel Contact Center Rls. 7.0 Administration & Scripting |
| Exam Number: | 920-177 |
| Certificate Validity Period: | 3 years |
| Exam Price: | $125–$150 USD |
| Related Certifications: | Nortel Contact Center Rls. 7.0 Technical Support |
| Passing Score: | 70-75% |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice, Scenario-Based |
| Available Languages: | English |
| Real Exam Qty: | 95-105 |
| Exam Way: | Proctored onsite at authorized test centers (Pearson VUE / Prometric historically) |
| Pre Condition: | Basic knowledge of Nortel Contact Center architecture; recommended prior experience with Contact Center Rls. 6.0 or later |
Nortel 920-177 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Center Scripting | 35% | - Call flow design and routing logic - Script testing and debugging - Basic scripting concepts and syntax - Variable usage and database integration |
| Topic 2: Maintenance and Troubleshooting | 15% | - Common error resolution - Backup and restore procedures - Performance optimization |
| Topic 3: Contact Center Manager Administration | 30% | - User and agent management - System installation and configuration - Server configuration and monitoring |
| Topic 4: Features and Functionality | 20% | - Reporting and statistics configuration - ACD and skill-based routing - IVR and self-service applications |
920-177 Exam FAQ — Your Trustworthy Helper
Yes — download the free Nortel Contact Center Rls. 7.0 Administration & Scripting demo and judge the cram before paying. Purchases include one-year service: 365 days of update versions sent asap by email; renew afterward at 50% off.
The Nortel Contact Center Rls. 7.0 Administration & Scripting is Nortel's certification exam for Nortel Networks Certified Support Specialist (NNCSS), at the Specialist level. Short on time? Focused, simple-to-use material is the fix. Related credentials include Nortel Contact Center Rls. 7.0 Technical Support.
Basic knowledge of Nortel Contact Center architecture; recommended prior experience with Contact Center Rls. 6.0 or later Eligibility rules change over time, so verify the current requirements on the official page before registering.
The Nortel Contact Center Rls. 7.0 Administration & Scripting blueprint spans 4 domains — including Contact Center Scripting (35%), Maintenance and Troubleshooting (15%), Contact Center Manager Administration (30%). The complete outline above lists every subtopic; budget your time by weight.
Yes:
After any course, lock it in with the 100 practice questions for the Nortel Contact Center Rls. 7.0 Administration & Scripting — every answer expert-verified.
$125–$150 USD per attempt, 70-75% to pass. Fail, and you pay the fee twice or more — dozens of dollars of preparation with the 100 practice questions for the 920-177 exam at Test4Cram is really worth it.
Through the vendor's official registration channels:
The Nortel Contact Center Rls. 7.0 Administration & Scripting is delivered Proctored onsite at authorized test centers (Pearson VUE / Prometric historically) — pick the arrangement that suits you when booking.
90 minutes for 95-105 questions. Build pacing in the Test4Cram SOFT & APP engine — install, operate, practice daily.
After purchasing, we send the Nortel Contact Center Rls. 7.0 Administration & Scripting material by email within about a minute — make sure you fill the email address rightly, and contact our 7*24 staff (reply within three hours, even on holidays) if nothing arrives within 2 hours. Bought the wrong exam code? We replace it free of charge. If you fail the corresponding 920-177 exam within 60 days of purchase, write us an email with a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, and we refund the full amount within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
