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Salesforce AP-203 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Order Management and Fulfillment | - Order capture and orchestration - Service provisioning concepts |
| Topic 2: OmniStudio and Low-Code Configuration | - DataRaptor and Integration Procedures - OmniScript design and execution - FlexCards for UI composition |
| Topic 3: Communications Cloud Fundamentals | - Industry-specific architecture and concepts - Core Communications Cloud capabilities |
| Topic 4: Product Modeling and Catalog (EPC) | - Product lifecycle and configurations - Enterprise Product Catalog structure |
| Topic 5: Pricing, Billing, and Monetization | - Usage-based pricing models - Communications industry billing concepts |
Salesforce Accredited Agentforce Communications Professional Sample Questions:
A B2B communications company routinely manages intricate product configurations with over 1000 line items, leading to notable operational complexities. The company is concerned about the performance and scalability of the solution as the order volume is expected to increase progressively. Which Salesforce Communication Cloud solution would you recommend to streamline the configure, price, and quote (CPQ) process and address the customer ' s performance and scalability concerns?
- A. Multi-site CPQ
- B. Enterprise Sales Management
- C. Multiplay Subscription Management
- D. Large Account Sales Management
Correct Answer: B 🗳️
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A B2B telecommunications company uses Communications Cloud to sell technically complex products. Their operations team faced order fallouts due to incorrect configurations of the quotes. At the same time, their sales team said that it takes too much time to educate a new account executive due to the product ' s complexity, and even after studying, it doesn ' t prevent mistakes in the quotes. What two options need to be implemented to improve the current situation?
- A. Create an order validation task in the Order Fulfillment process.
- B. Implement the Guided Sales using OmniScripts.
- C. Configure Advanced Rules to validate the quote configuration.
- D. Configure steps in the Order Fulfillment process to guide the product configuration.
Correct Answer: B,C 🗳️
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Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.
- A. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
- B. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
- C. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
- D. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team ' s flow expertise
- E. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team ' s Flow expertise.
Correct Answer: A,B,D 🗳️
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Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC plans to migrate their B2C customers and their customers ' services into Communications Cloud. UC has configured the products in the Enterprise Product Catalog. Which entities must be migrated, and in which sequence, to accomplish this migration?
- A. Users, Consumer Accounts, Billing Accounts, Service Accounts, Contacts, Asset Line Items, Assets
- B. Users, Contacts, Consumer Accounts, Billing Accounts, Service Accounts, Subscriptions, Assets
- C. Users, Person Accounts, Billing Accounts, Service Accounts, Contacts, Assets
- D. Users, Consumer Accounts, Billing Accounts, Service Accounts, Contacts, Assets
Correct Answer: B 🗳️
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A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?
- A. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
- B. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
- C. Add the delivery zip code customer field as a header in the pricing calculation matrix
- D. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
Correct Answer: C 🗳️
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