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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: OmniScripts | 27% | - Map business processes to OmniScript components - Structure and components of OmniScripts - Validate and align OmniScript processes with requirements |
| Topic 2: Best Fit Solutioning | 27% | - Design solutions using OmniStudio best practices - Gather, analyze and simplify business requirements - Map requirements to appropriate OmniStudio tools |
| Topic 3: Data Tools | 23% | - Purpose and benefits of DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits - Design DataRaptors and Integration Procedures |
| Topic 4: FlexCards | 23% | - Collect and organize customer 360 information - Capabilities, use cases and purpose of FlexCards - Design FlexCards to meet requirements |
Salesforce Certified Omnistudio Consultant Sample Questions:
1. What is the purpose of the Messaging element in OmniScript?
A) Display warning to users based on logical conditions
B) Send email/text to users based on logical conditions
C) Trigger an event to external data sources based on logical conditions
D) Display a custom styled message
2. Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?
A) Add a Conditional View to the last step
B) Add a Set Errors element
C) Add a DataRaptor to retrieve the email address
D) Add a Validation Rule to the Contact object
3. A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
* Service category
* Number of hours
* Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
A) Step
B) Formula
C) Multi-select
D) Edit Block
E) Input Block
4. A business wants to add typeahead functionality to an existing OmniScript. The business wants the user to begin entering the name of a contact in Salesforce. and allow the user to select the contact once it has found a match. Once the contact has been selected, the OmniScript should retrieve the contact's email address for use in a later step of the process.
What data source is needed when using the TypeAhead element?
A) Integration Procedure Action
B) DataRaptor Post Action
C) HTTP Action
D) DataRaptor Extract Action
5. Which OmniStudio tool can be used to invoke scheduled jobs?
A) Integration Procedure
B) DataRaptor Extract
C) DataRaptor Load
D) Calculation Procedure
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B,D,E | Question # 4 Answer: D | Question # 5 Answer: A |


