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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customization Considerations and Limitations | 7% | - Declarative vs programmatic options - Performance and scalability - Limits and governor considerations |
| Topic 2: Sharing, Visibility, and Licensing | 17% | - License types and allocation - Sharing rules and external visibility - Data access and security model |
| Topic 3: Experience Cloud Basics | 8% | - Platform capabilities and limitations - Experience types and use scenarios - Use cases and benefits of Experience Cloud |
| Topic 4: Templates and Themes | 10% | - Lightning and Visualforce options - Theme customization and design - Template selection and configuration |
| Topic 5: Adoption and Analytics | 5% | - Moderation and community governance - Engagement and adoption strategies - Reporting and dashboards |
| Topic 6: User Creation and Authentication | 13% | - External user activation and permissions - User provisioning methods - Single Sign-On and identity providers |
| Topic 7: Branding, Personalization, and Content | 15% | - Branding and layout customization - Personalization and targeted content - Content management and CMS integration |
| Topic 8: Administration, Setup, and Configuration | 25% | - PRM and service integration - Deployment and migration - Site setup and activation |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Question 1
DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor.
DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers
A. Insurance agent permission set license
B. Financial Services Community permission setlicense
C. Financial Services Lightning template
D. Insurance Agent Portal Lightning template
Question 2
Cloud Kicks (CK)wants to organize content on its site so that users can easily search and brows for information.
Which three features should CK use to accomplish this goal?
A. Content Topics
B. Navigation Tree
C. Content Graph
D. Navigational Topics
E. Featured Topic
Question 3
Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UChas decided to use Customer Service template for the experience and Customer Community Plus license for the customers.
Which limitation could cause a potential issue for UC?
A. Customer Service template does not allow downloading documents out-of-the-box.
B. Customer Community Plus license allows only up to 2 million users per org.
C. Customer Service template does not allow record pages for custom objects out-of-the-box.
D. Customer Community Plus license does not allow access to custom objects.
Question 4
Ursa Major Solar (UMS) is building a portal for its premium B2B customers, Customer will be able to access their account information, open cases, download NDAs, and create dashboards Which user license allows UMS to meet these requirements?
A. Channel Account
B. Commerce Portal
C. Customer Community
D. Platform Portal
Question 5
What accuratelysequences the necessary steps to create a partner user from an enabled partner account?
A. )1) Edit the user record to assign the correct role/profile. ee2) View the partner account contact. Single Book3) Select Manage External User.4) Select Enable Partner User.5) Save.
B. 1) Edit the user record to assign the correct role/profile.2) View the partner account contact.3) Select ManageExternal User.4) Select Enable Partner Account.5) Save.
C. 1) View the partner account contact.2) Select Manage External User. Multiple Books3) Select Enable Partner Account.4) Edit the user record to assign the correct role and profile.5) Save.
D. 1) View the partner account contact.2) Select Manage External User.3) Select Enable Partner User.4) Edit the user record to assign the correct role/profile.5) Save.
Solutions:
| Question 1 Answer: B,D | Question 2 Answer: A,B,C | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: D |
