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SAP C-C4C12-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration | 8%–12% | - Middleware and communication arrangements - Web services and APIs - Integration with SAP ERP / CRM |
| Topic 2: Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Topic 3: Product and Pricing | 8%–12% | - Pricing configuration - Product master data - Price lists and discount determination |
| Topic 4: Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Topic 5: User Management | 8%–12% | - Organizational structure - Role and access management - Business user setup |
| Topic 6: Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| Topic 7: Lead and Opportunity Management | 8%–12% | - Lead qualification and conversion - Sales methodology configuration - Opportunity lifecycle and forecasting |
| Topic 8: Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Topic 9: Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Topic 10: Quotation and Sales Order Management | 8%–12% | - Sales order integration - Document flow and status management - Quote creation and processing |
| Topic 11: Data Migration | <8% | - Import/export procedures - Migration templates and tools |
| Topic 12: Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
| Topic 13: Territory Management | <8% | - Realignment rules - Territory definition and assignment |
| Topic 14: Reporting and Analytics | 8%–12% | - Custom report creation - Standard reports and dashboards - Data sources and key figures |
| Topic 15: Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
Question 1
Activity List is a grouping of activities of a certain type. Determine whether this statement is true or false.
A. True
B. False
Question 2
For which of the following business requirements would you use the personalization feature? (2 correct answers)
A. A sales representative wants to modify the screen layout
B. An administrator wants to change a standard field label to a new value
C. A sales manager wants different screen layouts assigned to two different business roles
D. A service manager wants to arrange his ticket queue with assigned to as the first column
Question 3
Your customer needs information from multiple internal and external sources. The result must be shown on an Opportunity Overview in SAP Hybris Cloud for Customer.
Which mashup type do you recommend?
A. HTML mashup
B. Custom mashup
C. Data mashup
D. URL mashup
Question 4
Which work center can you request a production tenant from? (2 correct answers)
A. Administrator work center
B. Data Privacy Management work center
C. Business Configuration work center
D. Service Control work center
Question 5
A product has the following components. Choose the correct answers.
A. Price and Discount: Maintains pricing for products when pricing is local to SAP Cloud for Customer
B. Product Category: Product data is maintained in the Administrator facet
C. Price Usage: here it is defined for which business objects a certain price is relevant
D. Product Basic Data: Represents the product itself
Solutions:
| Question 1 Answer: A | Question 2 Answer: A,D | Question 3 Answer: C | Question 4 Answer: C,D | Question 5 Answer: A,B,D |
