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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

A) Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
B) Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
C) Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
D) Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.

2. Name a capability available within HP Essential Support.

A) Online status tracking during repair of product while at the repair center
B) Ability to order replacement parts from HP for defective third-party components
C) Guaranteed 24 x 7 support and next-day turnaround
D) Remote problem diagnosis and troubleshooting to resolve most issues

3. Match the HP Active Care journey with the responsive party for each required action.

Solutions: