HP Selling HP Supplies 2020 : HP2-I14

  • Exam Code: HP2-I14
  • Exam Name: Selling HP Supplies 2020
  • Updated: Jul 27, 2026
  • Q & A: 36 Questions and Answers

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HP HP2-I14 Exam Syllabus Topics:
SectionWeightObjectives
Topic 1: HP Programs, Tools & Sustainability25%- HP Planet Partners recycling program
- HP sales and support resources
- Sustainability and environmental impact
- HP Instant Ink and subscription services
Topic 2: HP Supplies Portfolio30%- Comparison with non-HP supplies
- HP JetIntelligence and ink technologies
- Original HP ink and toner cartridges
- HP specialty media and paper
Topic 3: Business Outcomes & Competitive Differentiation15%- Protecting printer hardware and warranty
- Reducing downtime and service calls
- Maximizing long-term customer value
Topic 4: HP Supplies Sales Cycle & Value Proposition30%- Positioning Original HP supplies benefits
- Identifying customer needs and pain points
- Quality, reliability, and yield advantages
- Hidden costs of non-genuine supplies
HP Selling HP Supplies 2020 Sample Questions:

1. Match the printing supplies term on the left with its definition on the right.


2. How do Original HP PageWlde cartridges eliminate the problem of halt-printed pages?

A) Advanced technology intelligently predicts future print Jobs by averaging information from all previous print Jobs.
B) Proprietary sensors in the printhead detect air flow at the end of each page, triggering a message to install a new cartridge and continue printing.
C) Ink sensor technology manages efficient toner use and cartridge performance to maximize pigment life.
D) Sophisticated algorithms determine remaining ink quantity and send jobs to another printer with more ink.


3. A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?

A) Non-HP cartridges (ail prematurely 70% of the time.
B) Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.
C) Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.
D) Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.


4. Customers and employees at an international enterprise consulting business share high-level security documents. The company needs to ensure that their printing system is not vulnerable to attacks in the data interface from the chip to the printer. How do HP printing supplies meet the requirements of this customer?

A) HP ensures maximum data integrity by manufacturing its chips in secure facilities to help reduce the chance of malicious code entering the toner cartridge chip.
B) HP uses only certified distribution networks to ensure its printer supplies are tamper-proof during shipping and handling.
C) When designing and manufacturing printing supplies, HP uses general-purpose chips that are not targets of malicious attacks.
D) HP eliminates the possibility of malicious attacks in the data cycle by deploying whitelisting software in the toner cartridge.


Solutions:

Question # 1
Answer: Only visible for members
Question # 2
Answer: B
Question # 3
Answer: C
Question # 4
Answer: A

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