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HP HP2-H41 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Printing Technologies | - Core printing technologies
|
| Workflow and Productivity Solutions | - Business productivity features
|
| Basic Troubleshooting | - Common printing issues
|
| HP Care Pack and Support Services | - Service offerings
|
| HP Imaging and Printing Portfolio Overview | - HP printer and multifunction product lines
|
| Customer Needs Assessment and Solution Positioning | - Identifying customer printing requirements
|
| Environmental Sustainability | - Sustainable printing initiatives
|
| Security and Compliance | - Print security solutions
|
HP Selling Imaging and Printing Fundamentals Sample Questions:
What is the key driver in a consultative type of sale?
- A. perceived customer benefits
- B. the product itself
- C. salesperson's victory
- D. short-term planning
Correct Answer: A 🗳️
How do people interact with a business document? (Select two.)
- A. by smell
- B. by touch and sight
- C. consciously and unconsciously
- D. with curiosity
- E. without emotion
Correct Answer: C,D 🗳️
How does the HP $3.6 billion R&D investment benefit HP resellers?
- A. Accessories connect easily to HP devices.
- B. Larger paper sizes are supported on HP devices.
- C. HP products and solutions create customer demand.
- D. HP devices have the biggest display screens.
Correct Answer: C 🗳️
What is the result of the availability of digital content?
- A. an increase in the amount of printing
- B. more printed material included in product packages
- C. a decrease in the amount of printing
- D. less need for paper documents
Correct Answer: A 🗳️
Which types of documents do graphical customers print, as opposed to the types of documents that technical customers print? (Select two.)
- A. CAD drawings
- B. Fine art
- C. Banners
- D. Schematics
- E. Blue prints
Correct Answer: C 🗳️
