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HP HP0-M43 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Manager Administration | 20% | - User, role and security management - Backup and recovery processes - System monitoring and logging - Database management and maintenance |
| Topic 2: Service Manager Architecture and Deployment | 20% | - System architecture and components - Performance and scalability - Installation and deployment procedures - Server and client configuration |
| Topic 3: Integration and Reporting | 20% | - Integration with other systems - Dashboard and data analysis - Report creation and management - Web services and API usage |
| Topic 4: Service Manager Customization | 15% | - Database dictionary changes - Forms, fields and views modification - Menu and interface customization - RAD and JavaScript scripting |
| Topic 5: Service Manager Configuration | 25% | - Incident, problem and change management setup - Service request and catalog configuration - Notification and escalation rules - Workflow and process design |
