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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design for Slack | - Workspace architecture and design principles - Integration design with Salesforce ecosystem - Channel strategy and governance model | |
| Topic 2: Delivery and Migration | 17% | - End-to-end migration planning and execution - Role definition across Slack, partner, and client teams - Slack delivery best practices |
| Topic 3: Slack Administration and Governance | - Workspace configuration and settings - User lifecycle management - Security and compliance controls | |
| Topic 4: Change Management and Adoption | - Training and enablement planning - Communication and rollout planning - User adoption strategies |
Salesforce Certified Slack Consultant Sample Questions:
Question 1
How often should you recommend that your client conduct a guest and channel clean-up?
A. Weekly
B. Monthly
C. Ad-hoc
D. Annually
Question 2
You are designing Admin Essentials materials for your client. As you are reviewing the Policies & Settings documentation, you learn that Workspace Admins do not have permission to approve app requests.
How do you proceed with your curriculum design?
A. Deliver your standard material about apps and encourage training participants to ask IT to enable app approval.
B. Consult with your learning lead to discuss if and how they would like you to cover app approvals in your training materials.
C. Speak to the client's technical architect and encourage them to turn on app approval across the organization.
D. Only invite Org Owners and Admins to the Admin Essentials training so you can cover app approvals.
Question 3
Your client has set up an #ama channel for when business leaders host "Ask Me Anything" (AMA) sessions and your client wants to encourage organized engagement.
Which two best practices, when used together, will encourage engagement while keeping the channel as organized as possible?
A. Encourage employees to delete answered questions to keep the channel organized.
B. Restrict posting permissions to include only the session moderators.
C. Create a workflow where employees can engage by submitting questions.
D. Ask employees to respond to messages with emoji reactions.
E. Leave posting permissions open to encourage engagement.
Question 4
Sentinel Corp's legal team wants to create a separate workspace for all confidential legal conversations. They want to allow all members of the org to see that the workspace exists, but only legal team members should be approved to join.
What access level would you recommend for the workspace?
A. By Request
B. Invite only
C. Open
D. Hidden
Question 5
Which client team member is responsible for making any critical business decisions, responding to escalations and providing direction to the project team during an engagement?
A. Product owner
B. Executive sponsor
C. Communications lead
D. Slack admin
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: B,C | Question 4 Answer: A | Question 5 Answer: B |


