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Salesforce ED-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and Access Control | - Role-based access and permissions
|
| Student Lifecycle Management | - Recruitment and admissions processes
|
| Education Cloud Fundamentals | - Salesforce Education Cloud architecture overview
|
| Student Experience and Engagement | - Student portals and experience design
|
| Reporting and Analytics | - Education Cloud reporting capabilities
|
| Program and Academic Operations | - Course and program management
|
| Data Management and Integration | - Data architecture and integration patterns
|
Salesforce Certified Education Cloud Consultant Sample Questions:
Question 1
A school is considering leveraging Student Success Hub.
Which operational requirement should the consultant confirm?
A. Read, Create and Edit access to Contacts, Accounts, and Cases is required.
B. Einstein Bots must be enabled prior to installing Student Success Hub.
C. Student Success Hub requires Education Data Architecture (EDA).
D. Student Success Hub requires the K-12 Architecture Kit.
Question 2
A university's IT department uses a version control-based process for its system development and enhancement. The department wants to test the new features the consultant has configured in a dedicated, short term Salesforce environment.
What should the consultant use to meet the requirement?
A. Partial Copy sandbox
B. Full sandbox
C. Developer Edition org
D. Scratch org
Question 3
A university's Study Abroad office is getting ready to implement Salesforce to streamline internal processes. In the past, most of the work was done using spreadsheets and paper. The office is unsure of which metrics to use to determine whether the implementation project is successful.
Which metric should the consultant recommend?
A. Number of student phone inquiries
B. Volume of emails to the office
C. Percentage of staff logins each month
Question 4
A consultant is working with a customer who already uses Salesforce and wants to enable Education Cloud. The consultant has confirmed that Education Cloud can work in the customer's existing environment.
Starting in a sandbox, which location should the consultant visit to enable Education Cloud in the existing environment?
A. Setting
B. My Account
C. App Launcher
Question 5
The Recruitment and Admissions office wants to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices. Prospective students communicate via SMS on their mobile devices, social media, and email.
Which solution should the consultant recommend?
A. Activity timeline
B. Salesforce Maps
C. Einstein Bots
Solutions:
| Question 1 Answer: C | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: C |
